1. Information We Collect

We collect information you provide directly:

• Account information: Name, email address, phone number, and password (stored securely)
• Client booking information: Pickup and destination addresses, date, time, special requests, and payment details
• Driver information: Name, email, phone, location, experience, vehicle types, bank details for payments, driver's licence, ID, and photo (for verification)

2. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our driver booking and recruitment services
• Process bookings, payments, and driver assignments
• Verify driver identity and credentials
• Send transactional emails (booking confirmations, assignments, notifications)
• Respond to your inquiries and support requests
• Comply with legal obligations and protect our rights

3. Information Sharing

We share information only as necessary to provide our Services. Clients and drivers receive relevant contact and booking details to complete a trip. We use third-party services (e.g. Supabase for data storage, Paystack for payments, Resend for emails) that process data on our behalf under strict agreements. We do not sell your personal information to third parties.

4. Data Storage and Security

Your data is stored on secure servers. We use industry-standard measures to protect against unauthorized access, loss, or misuse. Payment data is handled by Paystack and is not stored on our servers. Despite our efforts, no system is completely secure; you use our Services at your own risk.

5. Data Retention

We retain your information for as long as your account is active and as needed to provide Services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

6. Your Rights Under NDPR

Under the Nigeria Data Protection Regulation, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal retention requirements)
• Object to or restrict certain processing
• Lodge a complaint with the National Information Technology Development Agency (NITDA) if you believe your rights have been violated

To exercise these rights, contact us at support@drivenow.ng.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and improve our Services. You can control cookies through your browser settings. Disabling cookies may affect your experience.

8. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through a notice on our platform. Your continued use of our Services after changes constitutes acceptance of the updated policy.

10. Contact Us

For privacy-related questions or requests, contact us at support@drivenow.ng, call 08168411237, or visit us in Lagos, Nigeria. Our Terms of Service also apply to your use of our platform.